Our Approach
ShoreWise is at the forefront of delivering cutting-edge technology solutions to businesses worldwide. By leveraging our in-depth expertise in core business practices and integrating advanced technologies, including digital, robotics process automation, cognitive technologies, and analytics, we provide powerful business intelligence that enhances visibility and enables business leaders to swiftly respond to changing market demands. Our extensive technology offerings and widespread global delivery capabilities have generated significant value for our clients, resulting in recognition and praise from industry experts and analysts.
Empowering Workforce Resilience through Business Process Services
At ShoreWise, we are a leading provider of business process services that deliver exceptional outcomes for our clients. We understand that every business has unique needs, which is why we tailor our BPO services to suit your specific requirements and help you achieve your goals. Our services are cost-effective and cover a wide range of areas, including back-office solutions, finance and accounting, multichannel customer service, research and analysis, business process consulting, e-commerce support, training and development, and human resource outsourcing.
From simple tasks to complex operations, we take care of everything for you. Our team of professionals is highly skilled in all areas of service and works together to increase revenue, reduce costs, and drive growth through innovation. We specialize in providing the best and most efficient Business Process as a Service (BPaaS) outsourcing solutions that use cloud computing and automation to streamline your back-end operations and reduce manual processes and labor costs. Our services are ideal for a range of institutions, including financial bodies and wealth managers.
Outsourcing your back-office processes to us provides room for future growth, cost savings, and increased efficiency. Our business process outsourcing services can be customized to offer outstanding solutions and results that meet your specific needs.
Innovative Strategists: Unrivalled Business Consulting Services
Data and Analytics
With an understanding of the rapidly transforming business environment and ever-changing customer preferences, ShoreWise offers exceptional data and analytics services to help businesses make smarter decisions. Our IT consulting domain experts collect information related to your customers, market, competitors, and technology environment and convert it into valuable insights.
Cloud Business Applications
ShoreWise, known as a leading business consulting firm, offers quick and precise resolutions to critical business issues with vast domain expertise, in-depth knowledge, and impeccable technology handling capabilities. Our cloud business solutions empower your business with the speed, affordability, and agility of the cloud, customized to your specific business requirements.
Digital Advisory Services
To thrive and evolve in today's disruptive digital environment, it's crucial to have a superior digital marketing strategy. ShoreWise offers a wide range of digital consultation services, including optimized solutions for social media, search engines, PPC campaigns, display advertising, and email marketing.
Business Process Services
Eliminate the frictions that hinder your business growth and make your operations expensive due to outdated business models. With industry experience and extensive knowledge, ShoreWise can help you reinvent your business with increased efficiency and anticipative analytics services.
Data-driven BPO: Superior Outcomes
ShoreWise, a top BPO company, delivers technology-driven BPO services for increased efficiency. Our streamlined process, implementation of cutting-edge technology, and industry-proven automation technologies enhance productivity and reduce operational costs. As your BPO call center partner, we conduct a thorough business process analysis and identify areas for improvement. Our highly skilled and motivated staff ensures superior outcomes, making us a well-known leader in the list of top BPO companies in India.
Back-Office Solutions
With our BPO outsourcing solutions, your business can effectively handle large volumes of data and transactions with precision and accuracy. We provide comprehensive back-office support services that leverage our expertise in data management, cutting-edge technology, and solution accelerators to deliver profitable and favorable business outcomes. Learn
Finance and Accounting
At our BPS finance and accounting services, we provide both conventional and unconventional financial solutions. By harnessing cutting-edge technologies such as RPA, AI, and analytics, we can alleviate any concerns you may have regarding your finances. Our top priority is to deliver the highest quality results that reflect positively on your business. With our BPO services, we address any concerns your customers may have and provide them with the information and solutions they require.
Our commitment to partnering with businesses to enhance their financial performance is achieved through
BPO Call Center Services for Customers
Our forte lies in delivering exceptional and gratifying customer experiences. We provide unmatched customer service across various platforms to enhance and enrich their perception of your business. Our multichannel customer services and efficient customer experience management facilitate your business growth by increasing sales and revenue, improving the sales funnel, and elevating the revenue quotient.
Research and Analytics
Research and analytics form the foundation of every thriving business. By consistently generating fresh ideas and resources, we aim to enhance your business operations and give you a competitive edge. Our BPO services stand out due to our years of domain expertise. We employ skilled analysts who can identify critical areas that require attention and improvement.
Our business process services consulting is second to none, and we are recognized as one of the most reputable business process outsourcing companies. We can manage all the minute and colossal business operations, freeing you up to focus on core responsibilities. Instead of being held back by repetitive tasks and functions that slow down your business, rely on an experienced BPO outsourcing company to help you overcome obstacles. We can address every issue with your system and replace them with efficient and supportive elements.
Our targeted analytics can address current concerns or explore new areas for expansion
BPO Call Center Services for E-Commerce Support
Our cutting-edge methodology has the power to elevate your e-commerce business to unprecedented heights. By taking charge of your e-commerce business's back-end operations and customer support portals, we free up your valuable time to focus on crucial tasks. As one of the top BPO companies, we possess the necessary expertise to handle all types of customers with ease and satisfaction.
Ecommerce Support Services
Infuse style and sophistication into your e-commerce venture with ShoreWise's methodology that adds, enhances, and optimizes your current operations to make them more efficient and lucrative. Our business process services extend your reach and foster loyal customers by providing crucial differentiators in the highly competitive e-commerce landscape.
Training and Development Services
Elevate your workforce to new heights with our business process services that offer knowledge programs designed to shape employees into dynamic executives and influential dealmakers. Our team of professionals can provide comprehensive training for employee on-boarding, cultivate their innate talents, and share our valuable insights to enhance their problem-solving skills. Our development programs are tailored to meet the diverse needs of all employees, enabling them to unlock their full potential and excel as professionals.
Human Resources Outsourcing
At the forefront of the BPO industry, we recognize that refining business processes is a perpetual task that necessitates regular attention. Our mission is to continuously enhance workflows and processes by identifying areas that require refinement. We establish a collaborative partnership with all members of your team, including technical engineers, programmers, and back-office personnel. We have the expertise to oversee every step of the process, monitor the outcomes of the updated process, optimize workflows, and integrate technology where it will have the greatest impact.
Our business process solutions provide a plethora of benefits, such as ongoing improvements, increased efficiency, heightened effectiveness, and reduced operating costs.
Elevate your business with our exceptional BPO call center services provided by our team of expert professionals. With a vast range of experience across multiple industries, we are the perfect choice for your company.
Industries we serve
Banking and financial services
At ShoreWise, we go above and beyond to exceed both regulatory requirements and customer expectations for your financial services business. Our robust back-end and front-end systems ensure reliable and stable operations throughout the entire value chain of financial services.
We provide comprehensive customer support for various functions, including retail banking, Know Your Customer processes, and credit line tracking, through our expert contact center managemen
Our streamlined end-to-end consumer lending procedures cover everything from borrower eligibility verification to foreclosure and bankruptcy proceedings, ensuring a smooth and efficient process for your business.
With our extensive range of customizable BFSI process tools, we help you stay ahead of the competition by tailoring our solutions to your specific needs. Let us help elevate your financial services business to new heights.
Telecom
ShoreWise's communication management solutions are designed to provide adaptable service delivery channels that cater to the specific needs of users, resulting in an enhanced user experience. Our back-end fortification ensures reliable network uptime and targeted distribution of value-added services, bolstering your business's communication infrastructure and enabling it to provide seamless services to customers.
We help companies expand their telecom services and capitalize on new opportunities such as content delivery, which can keep them ahead of the competition. With our expertise in customer lifecycle management, we help businesses attract and retain customers, supporting your company's growth and success.
ShoreWise's range of services also includes next-gen cloud migration, which can help optimize your business operations and improve overall performance. Our team of experts works closely with you to ensure a smooth transition to cloud-based solutions, enabling you to focus on your core business activities
Health Care
ShoreWise employs cutting-edge platforms for healthcare technologies, enabling your business to stay ahead of the innovation curve.
Our comprehensive approach removes redundancies and streamlines workflows, ensuring our clients enjoy cost savings without sacrificing quality.
We meticulously weigh the pros and cons of implementing machine learning into healthcare systems, resulting in more personalized and compassionate patient care.
With the automation of tedious processes, we help our clients minimize overheads and expedite interactions between patients and healthcare providers.
By combining technological expertise with human intuition and insight, ShoreWise creates healthcare systems that are efficient and effective. Discover more about our services today.
Insurance
ShoreWise's expertise lies in handling massive volumes of data with cutting-edge automation techniques, delivering exceptional results.
By replacing outdated legacy systems, we optimize claim processing and settlement costs for our clients with rapid processing solutions.
We stay ahead of the game by regularly analyzing industry trends and predicting future patterns, which helps us refine our innovative methods.
Prioritizing regulatory compliance, we take every measure to ensure our clients' insurance products meet the necessary standards before launching them into the market.
Leveraging the power of data analytics, ShoreWise enhances the appeal of our clients' insurance offerings, tailoring them to the specific needs and preferences of their target audiences.
Ecommerce and Retail
At ShoreWise, our automated transaction processing tools not only handle inventory and purchase orders, but also keep a watchful eye on market trends to ensure optimal supply and demand balance.
With our cutting-edge outlet management solutions, we are committed to reducing costs and maximizing profits, while also simplifying day-to-day operations for our clients.
Travel & Hospitality
At ShoreWise, we strive to empower our clients to achieve their customer service objectives with exceptional value and a superior experience.
Our state-of-the-art technical tools enable us to provide customized services that are specifically tailored to each user's individual profile, preferences, and feedback. This translates to highly personalized attention and preferential treatment that goes above and beyond, creating an unparalleled level of satisfaction and exceeding expectations.
Public sector and government
At ShoreWise, we recognize that government departments are also expected to provide exceptional customer service, and we are here to help them meet that challenge head-on.
Our innovative solutions are designed to streamline citizen interactions and optimize inbound and outbound communications, allowing government agencies to deliver outstanding customer service that is both cost-effective and efficient.
Manufacturing and Hi-Tech
In today's complex and competitive business environment, intelligent business process services can be the key to gaining a strategic advantage and delivering exceptional service.
At ShoreWise, we specialize in providing customized and innovative solutions for manufacturing and Hi Tech industries that help streamline processes, reduce costs, and enhance overall efficiency. By leveraging cutting-edge technology and forward-thinking strategies, we empower our clients to stay ahead of the curve and outperform the competition.
Intelligent automation services
Ready your business for the future with our IT and process automation solutions that are aligned with industry standards and best practices.
At ShoreWise, we specialize in delivering innovative and industry-specific solutions that help our clients stay ahead of the curve and thrive in the ever-evolving business landscape. Our cutting-edge technology and streamlined processes enable organizations to achieve their goals, optimize their operations, and prepare for the challenges and opportunities of tomorrow.
Case Studies
| Clients | Approach | Solution | Result |
|---|---|---|---|
  | Customer service 24/7 Service Mandi – Road side assistance 24/7. Trade rout survey Pan India. GPS Monitoring Pan India. | 17 employee's deployed 24/7 With 95 % SLA Trade rout survey 100 % GPS monitoring. | 100 % SLA. 96 % Achievements on Survey calls. Rewarded Shorewise team May’21. Best Essential service in Oxygen Vehicle resolution. |
   | Pan India Customer service 24/7. Inbound & Outbound 1906 Emergency Helpline | 500 associates deployed for 24/7 Customer Care Helpline for all the Petroleum Companies BPCL, HPCL & IOCL Customer service SLA 90 % | Achieving 98% SLA. Achieving 99 % emails SLA. 100 % manpower during lockdown with Work from Home & 0 % business downtime |
 | Pan India Outbound service CRM Integration SMS solution | 5 employee's deployed SLA 96 % 99.9% uptime Centralized and experienced support Staff | 97.5% SLA. Delivered SMS solution before the TAT |
Case Studies
Transport & Travel
Approach
Customer service 24/7
The Client – Road side assistance 24/7.
Trade rout survey
GPS Monitoring
Solution
17 employee's deployed 24/7
With 95% SLA
Trade rout survey 100%
GPS monitoring.
Result
100 % SLA.
96 % Achievements on Survey calls.
Rewarded Shorewise team May’21.
Best Essential service in Oxygen Vehicle resolution.
Customer service 24/7.
Inbound & Outbound
1906 Emergency Helpline
500 associates deployed for 24/7 Customer Care
Helpline for all the Petroleum Companies
Customer service SLA 90 %
Achieving 98% SLA.
Achieving 99 % emails SLA.
100 % manpower during lockdown with Work from Home & 0 % business downtime
Outbound service
CRM Integration
SMS solution
5 employee's deployed
SLA 96 %
99.9% uptime
Centralized and experienced support Staff
97.5% SLA.
Delivered SMS solution before the TAT
Ecommerce and Retail
Scenario
The client was looking for partner who will generate the leads for B2B Seller acquisition
Approach
We partnered with the client for B2B seller acquisition
Deployed 35 executives
Result
Quality Rate : 96%
Maintaining 6 SPD
SLA’s Adherence: 97%
Banking and Financial Services
Scenario
The client needed inbound and outbound services support.
Approach
We provided inbound / outbound services
Deployed 25 executives.
Result
Successful 24*7 inbound & outbound services provided.
Supported in 3 languages (Hindi, English & Punjabi)
Developed a CRM to access the customer’s details.
An E-WALLET application which also provides utility payment and Loan options, needed outbound survey calls to be made.
Supporting Customer Service with a team of 60 Inbound and Outbound agents.
Over 1000+ Outbound fulfilment calls and Surveys on a daily basis.
Meeting an Abandoned percentage of less than 1% in the Inbound environment.
Making sure that Quality score is maintained above 95% consistently.
Supported languages (English, Hindi, Bengali, Tamil, Telugu and Kannada).
The client was looking for a Customer Care partner to help in taking care of their high volumes of Outbound and KYC.
We partnered with Team in handling outbound flow of calls, and KYC
Deployed 200 executives to handle the daily flow
Successfully handled 10k inbound queries in 24 hours of support.
Completing 6K KYC everyday
Public Sector And Government
Scenario
The client was looking for a Customer Care partner to help in taking care of the inbound / Outbound calls along with Email support for TB and COVID - 19 process.
Approach
We handle the inbound calls, Outbound calls and emails from the customers.
Deployed 154 executives to handle the inbound flow and Email helpdesk.
Result
Maintained the SLA of 95% for handling interactions.
Maintained the SLA of 96% for email handling.
| Approach | Solution | Result |
|---|---|---|
| Customer service 24/7 Service Mandi – Road side assistance 24/7.Trade rout survey Pan India.GPS Monitoring Pan India. | 17 employee’s deployed 24/7 With 95 % SLA Trade rout survey 100 % GPS monitoring. | 100 % SLA. 96 % Achievements on Survey calls. Rewarded Shorewise team May’21. Best Essential service in Oxygen Vehicle resolution. |
| Approach | Solution | Result |
|---|---|---|
| Customer service 24/7 Service Mandi – Road side assistance 24/7.Trade rout survey Pan India.GPS Monitoring Pan India. | 17 employee’s deployed 24/7 With 95 % SLA Trade rout survey 100 % GPS monitoring. | 100 % SLA. 96 % Achievements on Survey calls. Rewarded Shorewise team May’21. Best Essential service in Oxygen Vehicle resolution. |
| Approach | Solution | Result |
|---|---|---|
| Pan India Customer service 24/7. Inbound & Outbound 1906 Emergency Helpline | 500 associates deployed for 24/7 Customer Care Helpline for all the Petroleum Companies BPCL, HPCL & IOCL Customer service SLA 90 % | Achieving 98% SLA. Achieving 99 % emails SLA. 100 % manpower during lockdown with Work from Home & 0 % business downtime |
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Awards & Recognitions
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