BPO Call Center Services
for Customers

Our forte lies in delivering exceptional and gratifying customer experiences. We provide unmatched customer service across various platforms to enhance and enrich their perception of your business. Our multichannel customer services and efficient customer experience management facilitate your business growth by increasing sales and revenue, improving the sales funnel, and elevating the revenue quotient.

Customer Experience Services

Our Customer Experience Services focus on enhancing the overall customer journey, ensuring that every interaction with a business is a positive one. We help businesses design and implement customer-centric strategies that improve customer satisfaction, loyalty, and advocacy. Our team provides solutions to personalize customer interactions, optimize customer touchpoints, and provide seamless and efficient customer experiences across all channels.

Customer Interaction Services (CIS)

Our Customer Interaction Services provide businesses with a range of solutions to manage customer interactions across multiple channels, including phone, email, chat, and social media. We provide customer support services to handle inquiries and resolve issues promptly, ensuring that customers have a positive experience with a business. Our CIS team also provides feedback to businesses, helping them improve their products and services based on customer feedback.

Customer Acquisitions and Sales

Our Customer Acquisitions and Sales service helps businesses acquire new customers and increase sales. We provide customized solutions to target and acquire new customers, including lead generation, prospecting, and customer profiling. Our team also provides sales support services to help businesses increase their revenue and customer base.

Customer Retention Management

Our Customer Retention Management service helps businesses retain existing customers by creating personalized experiences that build loyalty and advocacy. We provide solutions to engage customers through targeted marketing campaigns, loyalty programs, and retention strategies. Our team also provides feedback to businesses to help them improve their products and services based on customer feedback, increasing the chances of retaining loyal customers.

Case Studies

Customer service 24/7 Service Mandi – Road side assistance 24/7. Trade rout survey Pan India. GPS Monitoring Pan India. 17 employee's deployed 24/7 With 95 % SLA Trade rout survey 100 % GPS monitoring. 100 % SLA. 96 % Achievements on Survey calls. Rewarded Shorewise team May’21. Best Essential service in Oxygen Vehicle resolution.
Pan India Customer service 24/7. Inbound & Outbound 1906 Emergency Helpline 500 associates deployed for 24/7 Customer Care Helpline for all the Petroleum Companies BPCL, HPCL & IOCL Customer service SLA 90 % Achieving 98% SLA. Achieving 99 % emails SLA. 100 % manpower during lockdown with Work from Home & 0 % business downtime
Pan India Outbound service CRM Integration SMS solution 5 employee's deployed SLA 96 % 99.9% uptime Centralized and experienced support Staff 97.5% SLA. Delivered SMS solution before the TAT

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