At the forefront of the BPO industry, we recognize that refining business processes is a perpetual task that necessitates regular attention. Our mission is to continuously enhance workflows and processes by identifying areas that require refinement. We establish a collaborative partnership with all members of your team, including technical engineers, programmers, and back-office personnel. We have the expertise to oversee every step of the process, monitor the outcomes of the updated process, optimize workflows, and integrate technology where it will have the greatest impact.
Our business process solutions provide a plethora of benefits, such as ongoing improvements, increased efficiency, heightened effectiveness, and reduced operating costs.
Talent Acquisition and Retention
Our Talent Acquisition and Retention service helps businesses recruit and retain top talent. We provide customized solutions, including talent acquisition strategies, employee retention programs, and employee engagement initiatives, helping businesses build a strong and talented workforce.
Policy Formation and Enforcement
Our Policy Formation and Enforcement service helps businesses create and enforce policies that ensure compliance, mitigate risk, and promote ethical business practices. We provide customized solutions, including policy development, training, and enforcement, helping businesses operate ethically and responsibly.
Training, Certifications, and Seminars
Our Training, Certifications, and Seminars service provides businesses with customized solutions to train and develop employees. We provide customized training programs, certification courses, and seminars that help employees acquire new skills and improve job performance.
Payroll Outsourcing
Our Payroll Outsourcing service helps businesses streamline their payroll processes and reduce administrative costs. We provide customized solutions, including payroll processing, tax compliance, and employee benefits administration, helping businesses focus on their core activities.
Recruitment Process Outsourcing
Our Recruitment Process Outsourcing service helps businesses outsource their recruitment processes to reduce costs and improve efficiency. We provide customized solutions, including candidate sourcing, screening, and selection, helping businesses find the right talent quickly and efficiently.
Case Studies
| Clients | Approach | Solution | Result |
|---|---|---|---|
  | Customer service 24/7 Service Mandi – Road side assistance 24/7. Trade rout survey Pan India. GPS Monitoring Pan India. | 17 employee's deployed 24/7 With 95 % SLA Trade rout survey 100 % GPS monitoring. | 100 % SLA. 96 % Achievements on Survey calls. Rewarded Shorewise team May’21. Best Essential service in Oxygen Vehicle resolution. |
   | Pan India Customer service 24/7. Inbound & Outbound 1906 Emergency Helpline | 500 associates deployed for 24/7 Customer Care Helpline for all the Petroleum Companies BPCL, HPCL & IOCL Customer service SLA 90 % | Achieving 98% SLA. Achieving 99 % emails SLA. 100 % manpower during lockdown with Work from Home & 0 % business downtime |
 | Pan India Outbound service CRM Integration SMS solution | 5 employee's deployed SLA 96 % 99.9% uptime Centralized and experienced support Staff | 97.5% SLA. Delivered SMS solution before the TAT |
Need more assistance?
Call ‒ US: +1-248-236-1275 or use the contact form
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